FAQ
Why do I need to complete my profile and what information is required?
Completing your MiAid profile with your name, phone number, preferred language, email, date of birth, and gender allows us to verify your identity quickly, match you with customer care representatives who speak your language, and connect you with trusted healthcare providers without delay. Keeping your information up to date in Profile → Edit Details ensures smooth appointment bookings, accurate insurance coordination, and timely support wherever you need assistance abroad.
Is the app available worldwide?
Yes, you can download MiAid from the Apple App Store and Google Play Store globally. Some services may vary by region.
What happens if I have a medical emergency?
In an emergency, you should always call the local emergency number first. MiAid can assist afterwards with follow-up care coordination and information, but it is not an emergency service.
Do I need to allow MiAid to access the front camera, microphone and notifications?
Yes.
Why should I use MiAid instead of searching online?
General online searches can be confusing, outdated, or unreliable. MiAid uses a proprietary, verified database and industry expertise to connect you with trusted providers quickly, reducing stress and delays during travel.
Do I need to allow location services?
Yes. Location services must be enabled for features like maps, live tracking, and local provider search to work properly.
How does MiAid ensure accuracy of information?
MiAid relies on a curated database built with industry partnerships across aviation, travel, insurance, and healthcare. This ensures that the provider's information is accurate, up to date, and relevant for travellers.
Can MiAid replace my doctor?
No. MiAid is not a substitute for professional medical advice. Only licensed doctors and healthcare professionals can provide diagnosis or treatment. MiAid’s role is to facilitate prompt access to those professionals.
Can I use MiAid on my computer or laptop?
Currently, MiAid is designed for mobile use only. A web portal may be introduced in future.
Support & Troubleshooting
Q: Who can I contact for help with my Freemium Plan?
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the Freemium features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the Freemium features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
Does MiAid give medical advice through its chatbot or representatives?
No. MiAid does not provide medical advice, diagnosis, or treatment. Instead, our system is designed to support travellers in navigating access to care.
The MiAid chatbot is an innovative multilingual tool available in 12 languages, helping users find the right information and resources wherever they are. Beyond the chatbot, our platform offers language matching—connecting you to a customer care representative who speaks your language. This ensures that communication is clear, reducing stress and misunderstandings when arranging care in a foreign country.
Our focus is on guidance and facilitation: helping you locate trusted providers, book appointments, and understand local options. Clinical decisions are always left to qualified healthcare professionals.
The MiAid chatbot is an innovative multilingual tool available in 12 languages, helping users find the right information and resources wherever they are. Beyond the chatbot, our platform offers language matching—connecting you to a customer care representative who speaks your language. This ensures that communication is clear, reducing stress and misunderstandings when arranging care in a foreign country.
Our focus is on guidance and facilitation: helping you locate trusted providers, book appointments, and understand local options. Clinical decisions are always left to qualified healthcare professionals.
What exactly does MiAid do?
MiAid helps you find and access appropriate care providers quickly. Using our proprietary database and industry knowledge, we identify suitable clinics, hospitals, or telehealth providers in your region. We also support you with language guidance, local navigation, and appointment facilitation.
Support & Troubleshooting
Q: Who can I contact if I have issues using the free plan?
A: You can reach our support team directly from the app or via email at support@mi-aid.com.au.
Q: What should I do if the app doesn’t load properly?
A: Try restarting the app, checking your internet connection, or reinstalling from the app store.
Q: Is there a help guide for first-time users?
A: Yes, the app includes a quick start guide to walk you through the free features.
A: You can reach our support team directly from the app or via email at support@mi-aid.com.au.
Q: What should I do if the app doesn’t load properly?
A: Try restarting the app, checking your internet connection, or reinstalling from the app store.
Q: Is there a help guide for first-time users?
A: Yes, the app includes a quick start guide to walk you through the free features.
Support & Troubleshooting
Q: Who can I contact for help with my 12 months Plan?
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the advance features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the advance features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
Support & Troubleshooting
Q: Who can I contact for help with my 6 months Plan?
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the advance features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
A: You can contact our customer care team directly through the app or by emailing info@mi-aid.com.au.
Q: What if the AI chatbot gives me an unclear response?
A: You can request to speak directly to a virtual customer care representative anytime for further assistance.
Q: Is there a guide on how to use the advance features?
A: Yes, you’ll find a step-by-step quick start guide in the app once you sign in.
Do I need an internet connection to use MiAid?
Yes. Most features (maps, AI chatbot, tele-consultations, and MiSpace access) require Wi-Fi or mobile data. Some basic map viewing may work offline, but live tracking and appointments won’t.
Is MiAid a medical app or a healthcare provider?
No. MiAid is not a medical app, clinic, or healthcare provider. We do not diagnose, treat, or prescribe. MiAid is an information and access platform that connects travellers with licensed healthcare providers when they need care.
Does MiAid share data with third parties?
No. We only share information with providers or insurers you authorise.
How quickly will I receive payment after a patient visit?
Most claims and payments are processed within 7–14 business days, depending on insurer confirmation.
How much storage space does the app require?
The app itself is lightweight (under 200 MB), but we recommend at least 500 MB of free space for updates and saved data.
Can I switch plans later?
Yes, you can upgrade or downgrade plans at any time.
Do you offer priority support for corporate clients?
Yes. Corporate clients receive a dedicated support line and account manager.
Is MiAid suitable for small companies, or only large enterprises?
MiAid offers flexible plans for startups, SMEs, and multinational corporations.
Upgrading & Next Steps
Q: What happens when my 12 months are over?
A: When your access ends, you can easily continue on a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any medical or financial information.
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlocks free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts, and priority support.
A: When your access ends, you can easily continue on a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any medical or financial information.
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlocks free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts, and priority support.
Upgrading & Next Steps
Q: Can I upgrade from the free plan to a paid plan later?
A: Yes. You can upgrade anytime from within the app.
Q: What extra features will I get if I upgrade?
A: Paid plans include access to healthcare providers, appointment booking, translation support, and expanded travel safety tools.
Q: Will my free plan data carry over when I upgrade?
A: Yes. Any information you’ve used or saved in the free version will carry over once you upgrade.
A: Yes. You can upgrade anytime from within the app.
Q: What extra features will I get if I upgrade?
A: Paid plans include access to healthcare providers, appointment booking, translation support, and expanded travel safety tools.
Q: Will my free plan data carry over when I upgrade?
A: Yes. Any information you’ve used or saved in the free version will carry over once you upgrade.
Upgrading & Next Steps
Q: What happens when my 3 months are over?
A: Your Freemium access ends, but you can easily upgrade to a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlock free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts and priority support.
A: Your Freemium access ends, but you can easily upgrade to a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlock free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts and priority support.
Upgrading & Next Steps
Q: What happens when my 6 months are over?
A: When your access ends, you can easily continue on a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any medical or financial information.
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlocks free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts, and priority support.
A: When your access ends, you can easily continue on a paid subscription to keep your benefits and history.
Q: Will my consultation records and account data carry over if I upgrade?
A: Yes. We will provide you with a record of your consultations and they will remain available after upgrading. However, we do not record any medical or financial information.
Q: What extra features do I get if I move to a paid plan?
A: Paid plans unlocks free tele-consultation, virtual customer care and AI chatbot, as well as other enhanced travel safety alerts, and priority support.
Can I get help with non-medical travel issues?
Yes. We assist with embassy contacts, lost documents, and local emergency navigation.
Limitations of the 12 months Plan
Q: What happens after I use up my free tele-consultations?
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made.
Q: Is the 12 months Plan renewable?
A: No, it is offered once per user. After 12 months, you’ll need to choose a paid plan to continue using in-app purchases.
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made.
Q: Is the 12 months Plan renewable?
A: No, it is offered once per user. After 12 months, you’ll need to choose a paid plan to continue using in-app purchases.
Are there hidden fees?
No. All fees are transparent, and subscription plans clearly list what’s included.
What Android version do I need?
You’ll need Android 8.0 (Oreo) or later to install and use the app.
How is MiAid different from regular travel insurance?
Travel insurance only pays for care after the fact. MiAid actively helps you find care, speak to doctors, and get support in real time.
Where is my data stored?
Data is stored in secure, compliant AWS servers located in your region wherever possible.
Limitations of the Freemium Plan
Q: What happens after I use up my free tele-consultations?
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made. You’ll need to upgrade to a paid plan to access additional consultations.
Q: Can I connect with specialists (e.g., cardiologists, Orthopaedic Surgeons) on the Freemium Plan?
A: Specialist care is available only on 6 months and 12 months plans. The Freemium Plan focuses on family physician consultations and guidance.
Q: Is the Freemium Plan renewable?
A: No, it is offered once per user. After 3 months, you’ll need to choose a paid plan to continue using in-app purchases.
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made. You’ll need to upgrade to a paid plan to access additional consultations.
Q: Can I connect with specialists (e.g., cardiologists, Orthopaedic Surgeons) on the Freemium Plan?
A: Specialist care is available only on 6 months and 12 months plans. The Freemium Plan focuses on family physician consultations and guidance.
Q: Is the Freemium Plan renewable?
A: No, it is offered once per user. After 3 months, you’ll need to choose a paid plan to continue using in-app purchases.
Limitations of the 6 months Plan
Q: What happens after I use up my free tele-consultations?
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made.
Q: Can I connect with specialists (e.g., cardiologists, Orthopaedic Surgeons) on the Freemium Plan?
A:Yes. Speciality accessible include cardiology, orthopaedic surgeon, urology, neurosurgery, plastic surgery, general surgery, Gastroenterology, Neurology etc.
Q: Is the 6 months Plan renewable?
A: No, it is offered once per user. After 3 months, you’ll need to choose a paid plan to continue using in-app purchases.
A: You will be able to access further consultations at member’s rates via MiAid Services. In-app on demand payment can be made.
Q: Can I connect with specialists (e.g., cardiologists, Orthopaedic Surgeons) on the Freemium Plan?
A:Yes. Speciality accessible include cardiology, orthopaedic surgeon, urology, neurosurgery, plastic surgery, general surgery, Gastroenterology, Neurology etc.
Q: Is the 6 months Plan renewable?
A: No, it is offered once per user. After 3 months, you’ll need to choose a paid plan to continue using in-app purchases.
Can MiAid support telehealth providers?
Yes. We connect patients to international telehealth services, including follow-up care, not just in-person visits.
What if I lose my passport or need non-medical help?
MiAid can connect you to your embassy, local services, and assist with emergencies beyond healthcare.
Limitations of the Free Plan
Q: What features are not included in the free plan?
A: The Free Plan does not include access to medical care coordination, live chat with healthcare providers, or premium travel safety alerts.
Q: Can I connect with healthcare providers on the free plan?
A: No. That service is available only on paid plans.
Q: Do I need to upgrade to access medical support services?
A: Yes, upgrading unlocks access to healthcare provider networks and more safety features.
A: The Free Plan does not include access to medical care coordination, live chat with healthcare providers, or premium travel safety alerts.
Q: Can I connect with healthcare providers on the free plan?
A: No. That service is available only on paid plans.
Q: Do I need to upgrade to access medical support services?
A: Yes, upgrading unlocks access to healthcare provider networks and more safety features.
How does MiAid help reduce corporate liability?
By documenting care access and providing 24/7 support, MiAid helps organizations meet duty-of-care obligations and reduce risk exposure.
What languages does MiAid support?
Currently, MiAid supports English, Chinese, Korean and Indonesian, with more languages being added.
Can I delete my account and data?
Yes. You can request full deletion of your account and all associated data at any time.
What iOS version do I need?
You’ll need iOS 13.0 or later to run MiAid smoothly.
Access & Setup
Q: How do I activate the 12 months Plan?
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region. Make payment on the website then login the app using credentials sent to you in the welcome email.
Q: Can I use the 12 Months Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of service, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the 6 months Plan?
A: No. The Plan is free for 6 months with payment required. Please note plan cost differs depending on the region of service chosen.
Q: What are the regions of service
A:
Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region. Make payment on the website then login the app using credentials sent to you in the welcome email.
Q: Can I use the 12 Months Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of service, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the 6 months Plan?
A: No. The Plan is free for 6 months with payment required. Please note plan cost differs depending on the region of service chosen.
Q: What are the regions of service
A:
Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
Access & Setup
Q: How do I activate the 6 months Plan?
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region. Make payment on the website then login the app using credentials sent to you in the welcome email.
Q: Can I use the 6 Months Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of services, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the 6 months Plan?
A: No. The Plan is free for 6 months with payment required. Please note plan cost differs depending on the region of service chosen.
Q: What are the regions of services
A:
Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region. Make payment on the website then login the app using credentials sent to you in the welcome email.
Q: Can I use the 6 Months Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of services, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the 6 months Plan?
A: No. The Plan is free for 6 months with payment required. Please note plan cost differs depending on the region of service chosen.
Q: What are the regions of services
A:
Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
Can HR teams monitor staff wellbeing while abroad?
Yes. With employee consent, HR can receive aggregated reports and alerts if staff access care while overseas.
What countries does MiAid cover?
MiAid operates globally, with provider networks in major travel destinations across Australia, Singapore, Malaysia, Thailand, India, Indonesia, UAE, China, and parts of Europe..
Is there a cost for providers to join MiAid?
Q: Is there a cost for providers to join MiAid?
Basic listing is free. Premium plans are available for providers who want enhanced visibility and direct booking features.
Access & Download
Q: Where can I download the Miaid app?
A: You can find Miaid on the Apple App Store and Google Play Store.
Q: Do I need to sign up or log in to use the free features?
A: No. Just download, open the app, and start using the free tools immediately.
Q: Can I use Miaid Free Plan on both iOS and Android devices?
A: Yes, Miaid works on both platforms.
A: You can find Miaid on the Apple App Store and Google Play Store.
Q: Do I need to sign up or log in to use the free features?
A: No. Just download, open the app, and start using the free tools immediately.
Q: Can I use Miaid Free Plan on both iOS and Android devices?
A: Yes, Miaid works on both platforms.
Do you offer discounts for families or groups?
Yes. We provide family bundles and corporate discounts for groups.
What happens if I get sick in a country without good hospitals?
MiAid will help you locate the best available care locally, and if necessary, coordinate medical evacuation options with your insurer.
Access & Setup
Q: How do I activate the Freemium Plan?
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region.
Q: Can I use the Freemium Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of services, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the Freemium Plan?
A: No. The Freemium Plan is free for 3 months with no payment required.
Q: What are the regions of services
A：Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
A: Download the MiAid app, create an account, select the Freemium Plan option and choose your service region.
Q: Can I use the Freemium Plan when I travel abroad?
A: Yes, as long as you remain in an area that is included in the chosen region of services, all features (including AI chatbot and tele-consults) remain available overseas.
Q: Do I need to provide payment details for the Freemium Plan?
A: No. The Freemium Plan is free for 3 months with no payment required.
Q: What are the regions of services
A：Region A Australia, India, UK, Singapore
Region B US, Japan
Region C Malaysia, Thailand, Indonesia, Bangladesh
Region D France, Italy, Dubai
Region E China
How do we onboard employees?
Employees receive an invitation and can download the app with a company access code. Training and support are included.
Features & Usage
Q: What features are included in the Freemium Plan?
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· Appointment booking services for Specialists.
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 6-month period (check your app account for your balance).
Q: Can I book in-person appointments through the 6 months Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the 6 months Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace. Members discounts apply.
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· Appointment booking services for Specialists.
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 6-month period (check your app account for your balance).
Q: Can I book in-person appointments through the 6 months Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the 6 months Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace. Members discounts apply.
Does MiAid handle payments?
Yes, we streamline billing between patients, insurers, and providers when applicable.
Features & Usage
Q: What features are included in the free plan?
A: You get access to the location map, location tracking, and our eShop. These work without any registration.
Q: Can I use the location map and location tracking for free?
A: Yes, both are included in the Free Plan.
Q: Can I shop in the eShop without signing up?
A: Yes. You can browse and purchase items directly through the eShop on the Free Plan.
Q: Is the free plan available when I travel overseas?
A: Yes, you can use the Free Plan worldwide. Some features, like healthcare provider connections, require an upgrade.
A: You get access to the location map, location tracking, and our eShop. These work without any registration.
Q: Can I use the location map and location tracking for free?
A: Yes, both are included in the Free Plan.
Q: Can I shop in the eShop without signing up?
A: Yes. You can browse and purchase items directly through the eShop on the Free Plan.
Q: Is the free plan available when I travel overseas?
A: Yes, you can use the Free Plan worldwide. Some features, like healthcare provider connections, require an upgrade.
Features & Usage
Q: What features are included in the Freemium Plan?
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 3-month period (check your app account for your balance).
Q: Can I book in-person appointments through the Freemium Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the Freemium Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace.
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 3-month period (check your app account for your balance).
Q: Can I book in-person appointments through the Freemium Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the Freemium Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace.
Is there a cost to use MiAid?
MiAid offers both free basic features and subscription plans with extra benefits, such as discounted telehealth and priority support.
Can I cancel anytime?
Yes. Subscriptions are flexible with no lock-in contracts.
What devices can I use the MiAid app on?
MiAid works on both iOS (iPhone, iPad) and Android smartphones and tablets.
Features & Usage
Q: What features are included in the 12 months Plan?
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· Appointment booking services for Specialists.
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
· Micurae - An portal that provides Second Opinion Reports.
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 6-month period (check your app account for your balance).
Q: Can I book in-person appointments through the 12 months Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the 12 months Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace. Members discounts apply.
A: You’ll get:
· AI chatbot for quick health guidance
· Access to a virtual customer care representative for navigation and appointment booking
· A set number of free virtual tele-consultations
· A set number of virtual tele-consultations at member’s rates.
· Appointment booking services for family doctors. (Same day and next day)
· Appointment booking services for Specialists.
· MiSpace marketplace with curated services from insurance, aviation, and anti-aging partners
· Micurae - An portal that provides Second Opinion Reports.
Q: How many free tele-consultations are included?
A: Each user gets a limited number of free tele-consultations during the 6-month period (check your app account for your balance).
Q: Can I book in-person appointments through the 12 months Plan?
A: Yes, our customer care representative can help you schedule in-person care, but consultation fees may apply depending on the provider.
Q: Is MiSpace included in the 12 months Plan?
A: Yes. You can browse and access offers from our global partners in insurance, travel, and wellness through MiSpace. Members discounts apply.
How does MiAid protect against data breaches?
We use secure cloud infrastructure, continuous monitoring, and regular third-party audits.
Do you offer emergency support?
Yes. Our care team is available for urgent medical and travel safety situations.
How does MiAid work?
Travellers use the MiAid app to connect instantly with multilingual support, nearby clinics, telehealth services, and insurance coverage. Corporate partners can manage staff care centrally.
Can MiAid help if I don’t speak the local language?
Yes. Our customer care team provides multilingual assistance and connects you to language-matched doctors or interpreters.
General Information
Q: What is the MiAid 6-Month Plan?
A: The 12 months Plan is a long term plan that gives you access to MiAid’s advanced features for 6 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the 12 months Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service, and subscribe to access advanced features.
Q: How long does the 12 months Plan last?
A: The Freemium Plan is valid for 12 months from the day you sign up.
A: The 12 months Plan is a long term plan that gives you access to MiAid’s advanced features for 6 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the 12 months Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service, and subscribe to access advanced features.
Q: How long does the 12 months Plan last?
A: The Freemium Plan is valid for 12 months from the day you sign up.
Can I use MiAid before I travel?
Yes. You can research healthcare providers, preload emergency contacts, and check local health alerts through the app.
General Information
Q: What is the MiAid 6-Month Plan?
A: The 6 months Plan is a long term plan that gives you access to MiAid’s advanced features for 6 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the 6 months Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service, and subscribe to access advanced features.
Q: How long does the 6 months Plan last?
A: The Freemium Plan is valid for 6 months from the day you sign up.
A: The 6 months Plan is a long term plan that gives you access to MiAid’s advanced features for 6 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the 6 months Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service, and subscribe to access advanced features.
Q: How long does the 6 months Plan last?
A: The Freemium Plan is valid for 6 months from the day you sign up.
Who can use MiAid?
MiAid is designed for individual travellers, corporate HR teams managing global staff, and healthcare providers serving international patients.
Can MiAid integrate with our existing insurance or EAP program?
Yes. We work with insurers and HR platforms to streamline claims and reporting.
How do clinics or hospitals join?
You can register as a partner clinic through our provider portal. Our team will guide you through onboarding and credential verification.
Region C: Malaysia, Indonesia, Thailand, India, Sri Lanka;
Region D: Italy, France, Spain, Dubai, Turkey;
Region E: China
Region C: Malaysia, Indonesia, Thailand, India, Sri Lanka;
Region D: Italy, France, Spain, Dubai, Turkey;
Region E: China
General Information
Q: What is the Miaid Free Plan?
A: The Free Plan lets you try Miaid at no cost. You can access basic tools like our location map, live location tracking, and eShop without signing up.
Q: Do I need to create an account to use the free plan?
A: No. You can download the app from the App Store or Google Play and start using the free features right away.
Q: How long can I use the free plan?
A: The Free Plan is designed for short-term use and has no set expiry, but advanced services are only available with a paid plan.
A: The Free Plan lets you try Miaid at no cost. You can access basic tools like our location map, live location tracking, and eShop without signing up.
Q: Do I need to create an account to use the free plan?
A: No. You can download the app from the App Store or Google Play and start using the free features right away.
Q: How long can I use the free plan?
A: The Free Plan is designed for short-term use and has no set expiry, but advanced services are only available with a paid plan.
General Information
Q: What is the MiAid 3-Month Freemium Plan?
A: The Freemium Plan is a short-term plan that gives you access to Miaid’s advanced features for 3 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the Freemium Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service to access Freemium features.
Q: How long does the Freemium Plan last?
A: The Freemium Plan is valid for 3 months from the day you sign up.
A: The Freemium Plan is a short-term plan that gives you access to Miaid’s advanced features for 3 months, free of charge. You’ll be able to use AI health guidance, connect with customer care, book appointments, and explore our MiSpace marketplace.
Q: Do I need to sign up for the Freemium Plan?
A: Yes. You’ll need to create a free MiAid account and select your region of service to access Freemium features.
Q: How long does the Freemium Plan last?
A: The Freemium Plan is valid for 3 months from the day you sign up.
What payment methods do you accept?
We accept major credit cards, bank transfers (for corporate clients), and insurance integration where applicable.
Who has access to my medical records?
MiAid does not access or store your medical data.
What response times can I expect?
We provide instant chat responses for urgent issues and respond within 1–2 hours for non-urgent queries.
How does MiAid support international employees?
We give your staff a single point of contact for healthcare and safety abroad, reducing stress and ensuring duty of care compliance.
Why partner with MiAid?
We connect you with international patients, provide upfront verification of insurance/payment, and reduce language barriers.
Is there a free trial?
Yes. New users and corporate partners can trial MiAid for free for 90 days.
Is my data secure with MiAid?
Yes. We use end-to-end encryption and comply with GDPR and HIPAA standards.
Do I need insurance to use MiAid?
No. You can access customer care and healthcare navigation even without insurance. However, integration with your travel insurance makes claims faster and simpler.
Do I need to download the app to use MiAid?
Yes, the app is the main way to access services, but HR partners and providers also have web-based portals.
What is MiAid?
A travel safety and healthcare platform that connects international travellers with trusted healthcare providers, customer care support, and insurance partners worldwide.
How do I contact MiAid support?
You can reach us via in-app chat, email, or our multilingual customer care line.
